Visitors cannot register — the form never loads, and nothing links to the page
Why it matters
This is the most serious item in the report, and there are two separate problems stacked on top of each other.
First, the form does not work. Anyone who reaches /vis-reg/ sees the heading “Register to Visit”, the word “Loading…”, and nothing else — ever. The registration form is not built into your site; it is supplied by an outside platform, and the page carries a short piece of embed code telling the browser where to fetch it. That code names an address that no longer exists anywhere on the internet, so the browser asks, gets no answer, and the page sits on “Loading…” forever.
Second, nothing on the website links to that page at all. We checked every link on all 420 pages: there is not one. The button in the header is “Book a Stand”, which goes to the exhibitor enquiry form. A visitor who wants to register has no way to get there except by typing the address.
Nothing is broken in the build. The address in the embed code has simply gone out of date, and the page was never added to the menu.
Where to change it
Your registration provider first, then Strapi → Visitor Registration → the embedded registration block, and the site menu
wisent-live-api.hyve.ruThe address the registration form is currently fetched from. We checked it on 18 and 19 August: that address is not registered anywhere on the internet, so no browser can reach it.
What we need from you. Ask your registration provider for the current address the registration form should be loaded from for MosBuild 2027 (your registration code is 874821). Send it to us with the rest of the embed settings and we will check the page comes back to life. It is a single value in one field — the fix takes minutes once we have it.
And add it to the menu. The site menu is built in Strapi. Once the form works, /vis-reg/ needs a place in it — a “Register to Visit” item alongside “Book a Stand” is the obvious one. See the item on unlinked pages further down; this is the most important of them.
Worth checking elsewhere. The same registration platform is used across the ITE sites. If you are getting this address updated, it is worth asking whether the other events are pointing at the old one too.