The visitor registration form is not working
Why it matters
The ticket form on /visitor-registration/ is not part of the site itself. It is a widget from the registration provider, dropped into the page’s text as a short block of code, and that code tells the widget which server to talk to. The server it names — wisent-live-api.hyve.ru — no longer exists. The widget still loads, cannot reach anything, and shows a single placeholder line (REGISTRATION_IS_UNAVAILABLE_TEXT) with no fields at all. Anyone who arrives to register for the show sees an empty band where the form should be.
Your Woodex site carries the same widget and it works, because its code points at the provider’s current address, wisent-api.itegroup.online. MiningWorld’s own registration code (257727) answers correctly on that address today, so the fix is one edit: replace the old server address with the new one in the widget code and republish the page. No developer is needed.
It is the only page on the site that carries the widget, so nothing else needs changing.
Where to change it
Strapi → Pages → Visitor Registration → the text block that holds the registration widget code
| Setting | Currently | Change it to |
|---|---|---|
| data-apibaseurl | https://wisent-api.itegroup.online/api |
Where exactly. Open the Visitor Registration page in Strapi and find the block of code in the page text — it begins with <div id="app"> and mentions wisent. Change only the address in the quotes after data-apibaseurl. Leave the registration code 257727 and everything else exactly as it is.
The same fault on the summit site. The delegate registration page on summit.miningworld.ru carries the same widget with the same old address. It is covered in that site’s own report.
Verified. On 25 August the page’s code names the old address, and that address no longer exists on the internet at all. The new address answers correctly for registration code 257727, and the working Woodex form uses it.